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Contact information

CONTACT US

We are here to help with orders, shipping, product questions and refunds.

EMAIL

support@clickcraftventures.net

This is the fastest way to reach us and the only channel our support team
monitors. We reply to every email.

RESPONSE TIME

1-2 business days, Monday to Friday, excluding public holidays. Emails sent at
the weekend are answered on the next business day.

STORE DETAILS

Store: PenRoseSkin
Website: getpenroseskin.com
Operator: ClickCraft Ventures

TO HELP US ANSWER FASTER

When you email, please include:

- Your order number, if your question concerns an order
- The email address used at checkout
- Photographs, if your question concerns a damaged or leaking bottle
- Your skin type and any known sensitivities, if your question is about
whether the product suits you

WHAT WE CAN HELP WITH

- Order status and tracking
- Changing a delivery address or bundle before dispatch
- Cancelling an order before dispatch
- Refunds under our 30-day money-back guarantee
- Damaged, leaking, incomplete or incorrect deliveries
- How to apply it and how to make the scent last
- Ingredient questions and whether the product suits your skin type

BEFORE YOU EMAIL

Two pages answer most questions immediately:

Track your order: getpenroseskin.com/pages/track-order
Common questions: getpenroseskin.com/pages/faq

IF YOUR SKIN REACTS

Stop using the product, rinse the area with cool water, and email us. We will
refund you under our 30-day guarantee.

If you have swelling, difficulty breathing, or a reaction that spreads beyond
the application area, seek medical attention immediately rather than waiting
for an email reply. Take the bottle with you so a clinician can see the
ingredient list.

WHAT WE CANNOT HELP WITH

We cannot diagnose a skin condition, recommend treatment, or advise on how our
product interacts with prescription skincare. This is a cosmetic product, not
a medicine. For anything medical, please speak to a doctor or dermatologist.

Questions

Everything you'd ask
before spending money.

And a few things most brands leave out until after you've bought.

01 How long does the scent actually last?

Longer than a body spray, and the reason is simple chemistry. Body sprays are mostly alcohol — it flashes off your skin within the hour and takes most of the fragrance with it. Fragrance carried in a moisturising base stays anchored to the skin instead of evaporating off it.

How long it lasts for you depends on your skin's natural oils, the weather, and how you apply it. Dry skin holds scent poorly, which is exactly why a hydrating base works better.

Apply to damp skin straight out of the shower
Hit the pulse points — inner wrists, inner elbows, base of the throat, back of the neck
Don't rub hard — smooth it on and let it settle, rubbing breaks the fragrance down
Keep a bottle in the car or bag if you want to top up before an evening

02 Which fragrance is it based on?

It's built in the spirit of the fragrance families people actually keep wearing — not a copy of any one bottle. Describe the character of your scent here: what you notice first, what it settles into after an hour, and the kind of evening or day you'd reach for it.

Note for you, not the customer: write this as "inspired by" a style — woody, amber, fresh spice — and never name a designer house or scent. "Our version of [designer scent]" is a trademark complaint waiting to happen, Google disapproves ads that use it, and Shopify will act on a brand takedown notice. Describing the character reads more premium anyway.

03 Will it feel greasy under a shirt?

No. This is a thin, fast-breaking lotion rather than a thick butter — it goes in and leaves nothing on the surface. No tacky film, no shine on the forearms, nothing on your palms to wash off afterwards.

Thirty seconds from application to dressed. That's the whole point: a body routine you'll actually keep doing on a weekday morning, not one you abandon after a week because you were standing around in a towel waiting for cream to sink in.

04 Can I wear it with my usual cologne?

Yes, and it works better than you'd expect. Moisturised skin holds any fragrance longer than dry skin, so using this as a base layer makes your expensive bottle last through the evening instead of fading by dinner.

Two ways to do it: wear this alone on ordinary days and save the cologne, or use this on the body and the cologne on pulse points for something layered. If the two scents fight each other, keep them to separate days — that's a matter of taste, not a fault in either.

05 How often should I use it?

Daily, after your shower. It's light enough for that — this isn't a weekly treatment.

A single bottle runs roughly [N] weeks at once a day. Most people go through it faster than they expect once it becomes the thing they reach for, which is why the three-pack exists and why the per-bottle price drops so hard on it.

06 Is it safe for sensitive skin?

It's a fragranced cosmetic, and fragrance is one of the more common irritants — so we'd rather tell you that up front than have you find out.

Patch test first — inner forearm, 24 hours — if your skin is sensitive or reactive, or if you've reacted to fragranced products before
Read the ingredient list if you have a known fragrance allergy; it's in full on this page
Body only — not formulated for the face or the eye area
Avoid broken, sunburnt, freshly shaved and actively irritated skin
Stop and rinse with cool water if you get redness, stinging or itching

This is a cosmetic for the softness, comfort and scent of your skin. It isn't a treatment for eczema, psoriasis, dermatitis or any other condition — if you're managing one, check with a doctor or dermatologist before adding a fragranced product.

07 What if I don't like the scent?

Then you don't pay for it. A fragrance reads differently on every person and nobody can tell you how it'll sit on your skin — so you get thirty days from delivery to decide.

No return needed — keep the bottle, opened and half-used
Bundles covered the same — open one, keep the others sealed, we still refund the lot
Money back, to the card you paid with, 3–5 business days from approval

Email support@clickcraftventures.net with your order number. A real person answers within 1–2 business days.

08 When will it arrive?

Dispatched within 24 hours, Monday to Friday, with a tracking number by email. Allow up to 48 hours after dispatch for the first carrier scan — a number showing no movement usually just means it hasn't hit its first sorting hub yet.

United States — 5 to 12 business days
Canada, UK, Ireland, Europe — 7 to 15 business days
Australia & New Zealand — 8 to 18 business days
Rest of world — 10 to 21 business days

Track any order at /pages/track-order. International orders may carry import duty or local taxes set by your country — those are the recipient's responsibility and we can't predict the amount.

Still unsure?

Email us before you buy. We'd rather talk you out of the wrong product than process a refund in three weeks.

Email Support

support@clickcraftventures.net · replies in 1–2 business days